Every Deep Below timepiece comes with a 2-year international warranty, which covers material and manufacturing defects existing at the time of purchase. If you face any issue with your watch during the warranty period, you can trust that we will provide you with the customer care you deserve and resolve it free of charge.
To submit a warranty claim for your watch, please visit out contact us and submit a form.
We accepted returns or exchanges within the first 30 days of purchase. Merchandise must be unused, in new condition, and accompanied by a sales receipt. Complimentary return shipping is offered for orders shipped in Australia only. Returns processed as a refund will be processed in the form of the original tender to the purchaser.
Refunds will be processed promptly and payment made by the same method that the original order was paid. Refund payments may take up to 7 business days to be received, depending on your bank and location.
If we inspect your returned order and determine that the product or packaging has been damaged we will contact you to make arrangements to return your order to you at your cost, or a 20% fee will be deducted from your refund to cover the costs of replacing parts to restore the items to new condition for re-stock.
All refunds are processed in Australian Dollars and we are not responsible for any shifts in currency exchange rates between purchase and refund (for international orders). Please note refunds exclude postage charges and any payment transaction fees.
.png)
